Quality and Customer Service

Kaya Consulting Limited has achieved the internationally recognised ISO9001, ISO14001 and ISO45001 (Quality, Environmental and Health and Safety) standards, establishing it as one of the leaders in its field. This independent assessment was conducted by the leading Certification Body, the British Assessment Bureau, and demonstrates Kaya Consulting Limited’s commitment to customer service and quality in delivery.

Kaya Consulting Limited has now earned the right to display the coveted British Assessment Bureau ISO 9001, ISO14001 and ISO45001 certification marks to demonstrate its conformance to the standards.

ISO 9001 (Quality) was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement, leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained. Kaya Consulting continues to meet the ISO 9001 revised 2015 standard.

ISO 14001 (Environmental) was first introduced 1996 as a British Standard and requires organisations to have an environmental policy and action plan to manage their impact on their environment. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.

ISO 45001 (Occupational Health & Safety) replaces OHSAS18001 and requires organisations to assess their risk and implement an effective occupational health and safety management system to promote a safe and healthy working environment. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.

Kaya Consulting Limited has shown that it has excellent service reliability and project delivery controls, which means that we can provide high quality technical consultancy services in a cost-effective manner.

Michael Stewart, Managing Director of Kaya Consulting Limited said, “We are particularly pleased to have achieved and maintained ISO9001, 14001 and 45001 certifications as it underlines our commitment to our customers and our focus on quality. Not many customers get to see their suppliers’ ‘back-office’ activities. This recognition demonstrates we can provide a quality solution from quotation to delivery.”